Policy Manual

Help Desk (SERVE)

The SERVE help desk is the official location designed to receive all technology questions regarding PAWS, CATS, or other Banner related services; as well as computers, network, audio / visual needs, and television. The SERVE representatives will attempt, through a series of questions, to resolve the problem by phone. If the representative is unable to resolve the problem, a service request will be placed. A support technician will respond to all requests as soon as possible.